Placing your order
Both payment gateways accept MasterCard and VISA cheque, credit cards and debit.
If you are in South Africa and would like to pay via EFT from any of the major banks (Nedbank, Absa, Standard Bank, FNB) please select to pay via Payfast.
If you would like to pay via Paypal please let us know after placing your order. We will send you a Paypal money request. Unfortunately we cannot automatically direct you to Paypal during the checkout process because Paypal cannot create invoices in South African Rands.
All about shipping
*All delivery times are on a best effort principle and The Wren Design cannot be held liable if a parcel arrives a few days later than the lead times. Orders can be delayed due to unforeseen circumstances such as bad weather, strikes etc. Please allow for up to 20 days from payment to delivery. If you have any concerns regarding your order and the delivery please get in touch with us.
You can track your parcel on the following websites:
Fastway couriers (for all local post): http://www.fastway.co.za/24TrackTrace.html
South African Postal Services (for local insured parcels and international mail leaving South Africa): http://sms.postoffice.co.za/TrackingParcels/
International Mail Tracking (this general tracking service will show the full tracking history of your parcel leaving South Africa and arriving in your country): http://www.trackitonline.ru/
*We are not responsible if the rates estimation is incorrect – we only provide you with this calculator as a guide.
It must be said that it is not guaranteed that you will be charged tax at all. However, if you are these and other related costs are for your own account.
Note: We do not include a receipt in the packaging unless requested.
Lost Parcels, Refunds & Returns
– The value of the bag will be refunded on receiving the returned bag in the same condition it was posted.
– The returned bag needs to be received (in South Africa) within 30days of it arriving in the country of destination (your country).
– Return shipping is at your cost unless the return is the result of an error on our side (for example, the bag posted was not the bag ordered, or it was sent to the wrong address etc). We are only human and do make mistakes.
A parcel can only be called “lost” after 6 weeks. At this point we put in an inquiry with the postal service and give you the option of a full refund or a replacement bag at our cost.
If your order does not arrive within 5-10 working days and you do not want to wait the full 6 weeks before we can put a formal enquiry in and declare the package lost, then we can send you a replacement bag with the agreement from you that when, and if, the original bag does arrive that you will return this bag to us at your expense, or pay for two.
Local parcels sent with the South African Post Office are always insured for their full value. International parcels over 1kg are insured for their full value and parcels under 1kg are claimable from the South African Post Office for a percentage of the value of the item – but do not worry as this is for us to handle. Sadly Asian and most African countries do not offer an insurance option.
Summed up, please get in touch with us if your bag does not arrive so that we can work out a plan forward that will make a sad situation a happy one.
*All post offices keep parcels for 30 days. If you simply did not collect your bag in time then unfortunately you will have to repay the postage costs for a replacement bag to be sent.